Refunds & Returns Policy

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.

To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at [email protected]

Specific Offer Details

STRAIGHT SALE OFFER WITH 90-DAY MONEY-BACK GUARANTEE

By placing an order on theradianthues.com, you pay the price as clearly stated on the checkout or order page (plus shipping & handling fee and applicable tax or VAT) and you have 90-days to return if unsatisfied with the product for any reason, for a full refund of the purchase price less the S&H fee. Please contact our Customer Service Department and we will provide you with a Return Merchandise Authorization (RMA) number. After receiving your RMA number, you will have 15 days to return the unused portion of the jar or jars, or if it is empty, the empty jar or jars. As always, the customer service number and warehouse returns address for your region can be found by visiting the CONTACT US page on theradianthues.com

You must write the RMA number outside the package. You are responsible for all return shipping and handling charges for returned products and will not be reimbursed.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.